Summit Express Clinics: Urgent Care in Knoxville, TN
Urgent Care • Knoxville, TN
Ratings by platform
- Solv (Bearden Hill location): 2.0 out of 5 stars (2 reviews)
- Apple Maps (Farragut location): 67% positive rating (3 ratings)
- WebMD (for a specific provider at the Farragut location): 2.5 out of 5 stars (3 reviews)
- Solv (Farragut location): 5.0 out of 5 stars (1 review)
What patients say
Patients praise
- Convenience of location and hours
- Fast access to care and efficient check-in for some patients
- Integration with existing Summit Medical Group health records
- Friendly service reported by some patients
Common complaints
- Perceived rude or dismissive attitude from front desk and medical staff
- Concerns over diagnostic focus (e.g., over-reliance on COVID-19 testing, perceived lack of thoroughness)
- Frustration with appointment availability, phone communication, and cutoff times near closing
- Patients feeling that medical providers were not interested in finding the root cause of issues
In patients' words
"Worst experience of my life at this place. NP came in for less than two minutes and did basically a half exam. I left with no diagnosis and no medication... Do not waste your time going here because they make you feel like you are wasting theirs."
— LocalityBiz Review (Powell location)"Ms. Crouch zeroed in on Covid and wouldn’t be bothered with facts. She lectured this adult on Covid and vaccines, gave him a Covid test and sent him on his way. No treatment, no antibiotic."
— WebMD Review (Farragut location)"Staff, facility, cleanliness, location are all great. Bonus is if you have visited a Summit Medical Clinic earlier all your pertinent information is at their fingertips. Very quick with just a phone number to retrieve!"
— Solv Review (Farragut location)More clinics in Knoxville
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