Internal Medicine - Summit Medical Group

Patients praise

• Some patients praise providers for attentiveness, thoroughness, and listening (notably certain physicians/providers).
• Some patients describe staff/office as friendly and the care as satisfying or “on their team.”
• Good experiences are reported for certain follow-ups/ongoing primary care.

Common complaints

• Billing/insurance and charges are a common complaint (overcharging, denied/incorrect billing, unexpected balances).
• Medication refill and administrative issues (e.g., refills not sent/cancelled; delays/communication problems).
• Some patients report being dismissed/abandoned or poor empathy/communication.
• Low scores at certain Knoxville-area locations on review sites indicate recurring service quality concerns.