Overlake Clinics - Kirkland Primary Care
Primary Care • Kirkland, WA
Ratings by platform
- Birdeye (Aggregate): 4.5/5 (465)
- Healthgrades (Dr. Andrea Gonzalez): 5.0/5 (55)
- Yelp: N/A (32)
What patients say
Patients praise
- Highly regarded and attentive primary care physicians
- Doctors described as thorough, professional, and kind
- Staff remembered patient names and were personally welcoming
- Convenient location and easy parking
- Effective and comfortable care provided by specific providers like Dr. Chan, Dr. Yang, and Dr. Gonzalez
Common complaints
- Difficulties with staff responsiveness and communication
- Long wait times and scheduling issues
- Occasional reports of unprofessional or aggressive behavior from staff members
- Issues with medication refills and medical referrals
- Frustration over cancellation fees
In patients' words
"It's incredibly rare to find a doctor who truly listens, shows genuine empathy, and takes the time to get to know you as a person-not just a patient."
— Healthgrades patient review"Overlake Hospital and Clinics are an absolute mess. Getting through to the front desk is nearly impossible, and when you finally do, the staff is..."
— MapQuest patient review"Dr Chan is an incredibly kind, respectful, professional doctor... My only complaint is that everyone else knows she’s amazing and she’s always booked."
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