Urgent Care in Kinston, North Carolina | MainStreet Family Care
Occupational Health • Kinston, NC
Ratings by platform
- Facebook: 54% recommendation rate (7 reviews) (7 reviews (Facebook))
- Yelp: 2.2/5 average rating (140 reviews) (140 reviews (Brand-wide))
What patients say
Patients praise
- Attentive and compassionate medical staff
- Efficient processes for check-in and appointment scheduling in some instances
- Convenient weekend hours and prompt urgent care service for minor injuries or illnesses
Common complaints
- Recurring issues with billing, including unauthorized charges and difficulty resolving billing errors
- Reports of perceived medical fraud or double billing
- Dissatisfaction with customer service and responsiveness to billing concerns
In patients' words
"I have, like others, been billed at least 5 times for service more than a year ago."
— Better Business Bureau (BBB) Review"They attempted 3 months later to take 235.02 out of each of our bank accounts unauthorized. We attempted to contact them multiple times... their 'live' person couldn't help either."
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