Wound Care - Seton Medical Center Harker Heights
Wound Care • Killeen, TX
Ratings by platform
- Birdeye (Wound Care Center specifically): 5.0/5.0 stars (27 reviews)
- Yelp: 1.7/5.0 stars (115 reviews)
- Vivian Health: 3.0/5.0 stars (13 reviews)
- Healthgrades: 73% (Patient Experience Rating)
What patients say
Patients praise
- Highly positive feedback specifically for the Wound Care Center staff and quality of care
- Good overall willingness to recommend the hospital (approx. 76-89% depending on the source)
- Praise for doctor communication and quality of equipment
- Generally clean environment reported in some patient experience surveys
Common complaints
- Long wait times in the emergency department
- Negative experiences with nursing staff responsiveness and professionalism
- Concerns over billing and pricing transparency
- Some patients reported poor communication or lack of follow-up regarding wound care instructions
- Failure to resolve some filed complaints according to external bodies like the BBB
In patients' words
"Excellent group of people. They really care about their patients and work hard to help the healing of those under their care. ... Dustin is very attentive and provides a comfortable atmosphere."
— Birdeye reviewer regarding Wound Care Center"I literally had to clean and dress my own wounds ... the nurse left me a bottle of solution and a clean gauze. Really not happy with the service..."
— Trustburn reviewer regarding ER experience"i wouldnt give this place any stars at all, the service here is god awful, me and my sister in law have been here for 7 hours waiting to be seen."
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