Family physician in Harker Heights, TX - Wellstone Health Partners
Primary Care • Killeen, TX
Ratings by platform
- Birdeye (aggregating Google reviews): 3.2 out of 5 stars (177 reviews)
- MapQuest/Yelp aggregation: 2.0 out of 5 stars (14 reviews)
What patients say
Patients praise
- Some patients report professional and attentive care from medical staff (doctors/NPs)
- Fast check-in process for those using the patient portal
- Aesthetically pleasing facilities
Common complaints
- Difficulties with billing and insurance claims
- Perceived incompetence or poor communication from administrative and front-desk staff
- Long wait times for appointments
- Concerns regarding lack of follow-up or difficulty getting medication refills
In patients' words
"The front staff are exceptionally nice and Dr. Roy is a wonderful doctor. The billing department however is terrible."
— Birdeye review"The office staff at this place is atrocious, incompetent and totally useless!!! They don't even deserve one star."
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