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Primary Care • Kettering, OH
Ratings by platform
- ComplaintsBoard: 1.5 out of 5 stars (10 reviews)
- Birdeye (Kettering Health Cassano Health Center): 3.4 out of 5 stars (77 reviews)
- Healthgrades (Kettering Health Main Campus): 78% patient experience rating
What patients say
Patients praise
- Some patients report positive experiences with specific doctors or nurses
- Instances of prompt care in emergency situations reported by some individuals
- High marks for specific departments such as neurosurgery in certain locations
- Main campus generally receives competitive ratings on standard hospital quality metrics
Common complaints
- Concerns regarding billing practices and unexpected charges
- Reports of poor communication with medical staff and lack of attentiveness
- Dissatisfaction with patient care quality, including perceived incompetence or rushed visits
- Issues with hospital responsiveness and handling of patient records
- Lack of adequate pain management in some emergency situations
In patients' words
"The entire Kettering Health system has replaced competent physicians with a bunch of box checking morons. You are just a number they are churning through as fast as they can for the money."
— Trustpilot"Stopped in the ER today for a pinched sciatic nerve, and was helped right away. Ashleigh was super kind and very helpful..."
— BBBMore clinics in Kettering
Primary Care Practices and Locations
Patients praise: Many patients praise individual physicians and nurse practitioners for being caring, knowledgeable, and thorough · Instances of quick, efficient appointments with minimal wait times for some locations.
Urology Services | Dayton, Ohio
Patients praise: high overall patient ratings on official health network portals · many patients describe providers as professional and knowledgeable.
Heart and Vascular Care | Kettering Health
Patients praise: High numerical ratings for specific cardiovascular physicians and departments (typically 4.8 to 5.0 out of 5) · Recognition of excellent care from specific surgical or specialist teams.
Cancer Treatment Locations | Premier Health
Patients praise: Compassionate, professional, and knowledgeable nursing and medical staff · Supportive, family-oriented environment for patients and their families.
Urology Team
Patients praise: Some reviewers describe providers as professional, knowledgeable, and skilled · Some reviewers report easy/efficient visits and good communication.
Cardiology and Vascular Services - Premier Health
Patients praise: Highly skilled and knowledgeable cardiologists and medical staff · Compassionate, friendly, and respectful patient care.
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