General Surgery - Locations - Premier Health
General Surgery • Kettering, OH
Ratings by platform
- Kettering Health Medical Group General Surgery (Group Average): 4.8 out of 5 (83 ratings)
- Premier Health Provider (e.g., Dr. James DeCaestecker): 4.7 out of 5 (96 ratings, 37 reviews)
- WebMD (Dr. Carol Sawmiller): 4.0 out of 5 (3 ratings, 3 reviews)
- ComplaintsBoard (Kettering Health): 1.5 out of 5 (10 reviews, 6 complaints)
What patients say
Patients praise
- Many individual surgeons and providers receive high patient satisfaction ratings (often 4.0-5.0 range)
- Positive feedback regarding surgeon expertise, thorough explanations, and professional staff behavior in clinical encounters
- Patients appreciation for feeling comfortable and informed during consultations
Common complaints
- Complaints regarding surprise balance billing practices, specifically involving out-of-network providers at in-network facilities
- General dissatisfaction with hospital billing and customer service processes
- Occasional reports of poor bedside manner or communication from specific providers
- Concerns regarding insufficient resolution of complaints by hospital administration
In patients' words
"The doctor was very thorough and helpful. He made me feel comfortable and explained everything to me in terms that I could understand."
— Premier Health Patient Review"James Decaestecker was very rude. ... Gave a brief explanation and stormed out of the room after 2 minutes. I will never return and never recommend this provider."
— Premier Health Patient Review"She explained in detail what was going on with my hernia and how she could help me. She even drew me a description of everything..."
— WebMD Patient ReviewMore clinics in Kettering
General Surgery | Kettering Health
Patients praise: High patient ratings for some Kettering Health General Surgery clinicians (ratings around 4.6–4.9/5 on Kettering Health site) · U.S. News lists multiple general surgeons with high patient ratings (e.g., 5/5 in examples).
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Urology Team
Patients praise: Some reviewers describe providers as professional, knowledgeable, and skilled · Some reviewers report easy/efficient visits and good communication.
Cardiology and Vascular Services - Premier Health
Patients praise: Highly skilled and knowledgeable cardiologists and medical staff · Compassionate, friendly, and respectful patient care.
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Browse other clinics in Kettering, or filter by state and specialty to compare patient ratings.