Kent Express and Outpatient Care
Urgent Care • Kent, OH
Ratings by platform
- Yelp: 2.3/5 (3)
What patients say
Patients praise
- Welcoming and professional staff interactions
- Clean and modern facility environment
- Efficient check-in processes for some patients
- Helpful nursing staff
Common complaints
- Long wait times due to short staffing
- Perceived lack of thorough medical attention or dismissive attitudes from providers
- Inadequate lighting and visibility of the facility at night
- Difficulty in obtaining medical documentation or notes for school/work
In patients' words
"Usually short staffed with 1-2 providers available. This results in all patients waiting extensive periods of time to be looked at."
— Yelp review"The complete lack of actual medical care given here is actually sad and unbelievable."
— LocalityBiz review"Great experience. The staff were nice and patient. The provider listened and assessed and was able to help and provide and prescribe what was needed."
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