Crystal Clinic Orthopaedic Center- Kent

Patients praise

• High patient satisfaction with physician care, particularly regarding listening to concerns, explaining treatment options, and professional demeanor.
• Positive experiences with surgical outcomes and thorough examinations.
• Appreciation for efficient staff and helpful service from nurses and therapists.
• Many patients would recommend the clinic to others, citing compassionate care and clear treatment plans.

Common complaints

• Concerns regarding administrative and support staff behavior, including reports of rudeness.
• Complaints about communication errors, particularly from Physician Assistants (PAs) regarding diagnoses and surgical severity.
• Some patients expressed dissatisfaction with perceived 'profit-driven' motives, specifically regarding the recommendation of injections or procedures.