Northeast Ohio Eye Surgeons - Kent
Ophthalmology • Kent, OH
Ratings by platform
- Aggregate across web: 4.2/5 (110)
- Apple Maps: 3.3/5 (13)
What patients say
Patients praise
- Skilled, competent, and friendly medical doctors/surgeons
- High-tech, modern, and clean facilities
- Effective surgical outcomes (LASIK/Cataract)
- Thorough eye examinations
Common complaints
- Scheduling issues and long wait times
- Administrative and front-desk staff unprofessionalism or rudeness
- Billing and insurance claim complexities
- Misinformation or communication gaps regarding procedures/surgery
- Unresponsive to some formal complaints
In patients' words
"While some patients raised concerns about the customer service, particularly the attitude of front desk staff and long wait times, the overall patient satisfaction remains high."
— myvision.org"The Dr and people at the front desk/scheduling were fine, but as soon as I was called back I could tell the person was obviously irritated and annoyed... the attitude left a bad enough impression I felt the need to."
— Kent, Ohio Eye Clinic review aggregation"Doctor care for my dry eye issues is great...but like others have said their office booking is a MESS. If you just need glasses go elsewhere because it's an easy 90 minute appointment every time."
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