Aurora Internal Medicine - Kenosha, WI - 53142
Internal Medicine • Kenosha, WI
Ratings by platform
- MedicalRecords.com: 3.5/5 (95 reviews)
- Birdeye: 3.9/5 (20 reviews)
What patients say
Patients praise
- Many patients report having caring, attentive, and knowledgeable primary care doctors who listen to their concerns
- Efficiency of on-site laboratory services for quick and easy blood work
- Some staff members are described as friendly and helpful, particularly those in clinical roles or specific administrative roles
- Positive long-term relationships with specific providers at these locations
Common complaints
- Rudeness and poor customer service from front desk/reception staff, particularly over the phone
- Long wait times for appointments and while on hold to reach the office
- Perception of being rushed during appointments or treated like a number rather than an individual
- Concerns regarding billing practices and a perception that the facility is focused on profit over care
- Difficulties with administrative processes, such as scheduling follow-up care or obtaining responses from doctors
In patients' words
"The woman on the phone is completely rude and unprofessional. This location has always had good doctors but everyone behind the desk (besides Ramona) has complete AWFUL service."
— LocalityBiz reviewer"Can't stress how much of a positive impact this facility, staff and Doctors have had in my life. They listen, they're caring and they absolutely make you feel as if they're making it your health top priority."
— Loc8NearMe reviewerMore clinics in Kenosha
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