Kelso Clinic | Cowlitz Family Health Center
Primary Care • Kelso, WA
Ratings by platform
- Birdeye, Rehab.com, and Google aggregate review platforms: Approximately 2.2-2.4 out of 5 stars based on various review aggregators (e.g., Birdeye, Rehab.com) (Aggregated across platforms, there are approximately 85 reviews for the Kelso location specifically, while the broader organization has over 200 reviews.)
What patients say
Patients praise
- Some patients report positive, attentive experiences with specific providers and medical assistants
- Recognition of staff as hard-working and polite by some visitors
- Helpful for community members seeking accessible care options
Common complaints
- Long wait times for appointments and difficulty getting same-day access
- Unprofessional or dismissive conduct by some front desk staff and providers
- Concerns regarding patient privacy and confidentiality in the clinic setting
- Dissatisfaction with referral processes and administrative responsiveness
- Perceived lack of compassion or inconsistent quality of care
In patients' words
"The care I received from NP Adreia Jessop and her MA Amber today fully exceeded what I would consider “required” care. I immediately felt comfortable and they both went above and beyond to answer so many questions I had and address and find solutions to the medical issues I am dealing with. If I could give these two 10+ stars I totally would!"
— Patient review via Rehab.com/Google"Family health center here in Kelso is very unprofessional. I dislike the fact that they start asking you health questions in front of everyone. I have been there twice ever since I had so switch over from Kaiser. Both receptionist had conversations that should be private. The place is a very small place and patients information should be kept confidential."
— Patient review via Birdeye/Google"We see Melissa & she is awesome! She really listens! Sometimes referrals take time, but she sends them right away... Appointments are a couple months out, but if you call right at 8am for a same day appointment, they can usually get you in."
— Patient review via Beautihost (User: Cecilie Hernandez)More clinics in Kelso
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