Keller Pkwy & Main - CareNow Urgent Care
Urgent Care • Keller, TX
Ratings by platform
- Yelp via MapQuest: Approximately 3.5 out of 5 stars (78 reviews)
- Facebook: 66% recommendation rate (77 reviews)
- Solv Health: 4.9 out of 5 stars (20 reviews)
What patients say
Patients praise
- Efficient and friendly nursing staff in some instances
- Competent medical providers (doctors)
- Quick service during specific, less busy visits
Common complaints
- Long wait times even with appointments
- Poor or rude front desk service
- Billing and insurance issues including alleged fraudulent billing
- Incidents of patients being left unattended/locked inside after closing
- Strict document requirements causing patient frustration
In patients' words
"The front desk was apparently at lunch when we arrived (at our appointment time) we sat there for over 30 minutes until she enjoyed her lunch."
— Yelp/MapQuest User Review"The lady at the front desk is a joke. Mean grumpy lady that threats visitors with no respect. For every question asked she respond adding 'Jesus is too early for this'."
— Yelp User Review"Keller man left alone inside medical clinic after closing."
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