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Urology Team

UrologyKeene, NH

★★★★★5.0/51 review across 1 platforms

Ratings by platform

  • Healthgrades, WebMD, Vitals, and US News Health: Individual urologists generally hold ratings ranging from 2.0 to 5.0 out of 5 across various platforms (Review counts vary by doctor, with some having as few as 1-3 ratings and others up to 28)

What patients say

Patients praise

  • Physicians described as knowledgeable, professional, and thorough
  • Some patients report good bedside manner and attentive listening during appointments
  • Positive outcomes and successful surgical experiences reported for certain providers

Common complaints

  • Long wait times for appointments
  • Difficulty getting through by phone for follow-ups or scheduling
  • Concerns regarding administrative and scheduling policies
  • Perceived lack of attentiveness from office staff or customer relations

In patients' words

"What a surgeon should be. Kind, empathetic, informative and talented... From consultation to surgery I was well informed, well supported and well cared for."

Patient review for Dr. Martin Gross on Healthgrades

"I was then told, OK, you’re now at the bottom of the list and you can wait two more months. They made no effort to try and fit in an earlier appointment and treated me like I was being difficult because I wanted to see a doctor. They just don’t care."

Patient review for Dr. Erik Pattison on Vitals

"I found Dr. Chen personable and professional. I learned much more from him than my Primary but that to be expected with a specialist. His exam was more thorough than any before him."

Patient review for Dr. Roland Chen on Healthgrades

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7].

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