Ophthalmology Vision Care - Cheshire Medical Center
Ophthalmology • Keene, NH
Ratings by platform
- Healthgrades (Dr. Lawrence Jaeger): 3.7 out of 5 stars (3 ratings)
- Healthgrades (Dr. Janet Aug): 5 out of 5 stars (1 rating)
- Third-party review platforms: Mixed reviews (ranging from 1 to 5 stars) (Multiple individual reviews)
What patients say
Patients praise
- Highly praised clinical staff for being kind, gentle, and compassionate
- Efficient appointment scheduling and triage processes for some patients
- Helpful service regarding eyewear for children
- Clear explanations of conditions and treatments provided by doctors
Common complaints
- Complaints regarding lack of urgency in responding to medical concerns
- Reports of curt or rude customer service in the Optical Shop
- Lack of empathy reported by some patients
In patients' words
"Every step of the way, my visit to this Opthalmology clinic was a perfect health care experience... I wish all doctors were as gifted as he is at explaining what a patient needs to know in an encouraging, calm, friendly, and respectful way."
— LocalityBiz reviewer"Very disappointed in the sense of urgency. I called with an eye problem today... and haven't heard anything. Nobody is in charge or nobody cares."
— Mappca reviewer"This is the first time I've checked Yelp when shopping for eyeglasses. Wow... Sorry to say, the personnel are still curt and rude."
— MapQuest reviewer quoting Yelp experiencesMore clinics in Keene
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