Cheshire Medical Center – Keene, NH

Patients praise

• High quality of care in specific departments like orthopedics and emergency services
• Professionalism and teamwork of nursing and clinical staff in some instances
• Timely access to some ancillary services like physical therapy and radiology
• Generally positive experiences reported by some patients with individual staff members

Common complaints

• Facility cleanliness concerns
• Difficulty with navigation and signage
• Issues with administrative tasks and phone communication
• Perceived lack of responsiveness from staff
• Reported inconsistencies in quality of care and patient communication