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Kawaihae
Gynecology

Gynecology

Obstetrics & Gynecology • Kawaihae, HI

★★★★★4.9/51 review across 1 platforms

Ratings by platform

Vitals.com (Dr. Ilona L. Higgins): 4.9 out of 5 average rating (Showing 1 to 2 of 2 reviews)
WebMD (Miki Grimes, APRN): Multiple patient reviews (explicit numeric rating not shown in snippet) (Ratings & Reviews section present; specific count not shown in snippet)
Vitals.com (Dr. Lyn M. Lam): No numeric average rating shown in snippet (Showing 1 to 3 of 3 reviews)

What patients say

Patients praise

High patient confidence in care and expertise for Dr. Ilona Higgins (4.9/5 mentioned)
Positive bedside manner and willingness to take time for discussion/questions for Miki Grimes
Prompt call-backs/communication and strong trust expressed in Miki Grimes reviews

Common complaints

Long wait times/overbooking and patients waiting in uncomfortable conditions mentioned in Dr. Ilona Higgins reviews
Poor customer service and staff/office not answering phone or calling back (Dr. Lyn Lam)
Serious dissatisfaction involving complications, uncooperative staff/employer documentation issues, and multiple reschedules (Dr. Lyn Lam)
At least one negative WebMD review for Miki Grimes describing being told about cancer and stressful/frightening experience (details partial)

In patients' words

"“I would recommend her to all ladies. She takes her time and educate you at the same time.”"

— Vitals.com review snippet for Dr. Ilona L. Higgins

"“thing that could be improved is the wait time… When I was her patient… they often over-booked her and as a result patients were left to wait… for 15-45 minutes.”"

— Vitals.com review snippet for Dr. Ilona Higgins

"“They never answer the phone and never call you back. I switched to another doctor. Poor customer service.”"

— Vitals.com review snippet for Dr. Lyn M. Lam

"“I would highly recommend Miki, she is an excellent healthcare practitioner.”"

— WebMD patient review snippet for Miki Grimes, APRN

"“I would not recommend her as a obgyn”"

— WebMD patient review snippet for Miki Grimes, APRN