Pain & Palliative Care - The Queen's Health Systems
Hospice & Palliative Medicine • Kaneohe, HI
Ratings by platform
- US News & World Report (The Queen's Medical Center): 4 out of 5 stars (overall patient experience score) (Based on system-wide US News data)
- Birdeye (The Queen's Health Care Center - Hawaii Kai): 3.3 out of 5 stars (12 reviews)
What patients say
Patients praise
- High overall patient recommendation rates for the main hospital system
- Examples of compassionate, thorough, and respectful care from individual physicians and nursing staff
- Effective pain management and palliative care services recognized by external bodies
Common complaints
- Difficulties with appointment scheduling and reaching staff via phone
- Issues with responsiveness of administrative and office staff
- Concerns regarding perceived lack of empathy or thoroughness in some interactions
In patients' words
"Whether it was nurses... caring for me with warmth and kindness, or Drs... making sure I was an active participant in my care, at Queen’s I was treated with respect."
— Honolulu Star-Advertiser Column"Really thinking of finding another PCP... The problem is getting to him there the Medical center please hire more phone operators to support the number of calls you receive."
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