Laboratory - Logan Health
Laboratory Services • Kalispell, MT
Ratings by platform
- Momentary Labs (based on CMS HCAHPS): 3 out of 5 stars (622 patient surveys)
- Healthgrades: 68% of patients would definitely recommend
What patients say
Patients praise
- Phlebotomists and technical lab staff described as skilled, compassionate, and accurate
- Facility perceived as generally clean and efficient by some patients
- Successful communication and clarity regarding post-discharge care for the broader hospital center
Common complaints
- Reports of unprofessional or dismissive staff attitude towards patient concerns
- Negative experiences with administrative processes, such as appointment scheduling and laboratory order handling
- Patient concerns regarding billing, medical coding errors, and unexpected costs
- Hospital-wide areas for improvement including cleanliness and responsiveness to patient needs
In patients' words
"The only staff that showed me any concern or genuineness was the laboratory services through Logan health. They were quick to get me in the clinic as well as make please feel welcome there and like I'm actually important."
— Patient review on LocalityBiz"I tried to get in with an order in hand, was refused and told I need the same order sent via fax from a provider... Then I was literally reprimanded for saying that was unnecessarily complicated."
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