Maui Medical Group | Health Care Practitioners Serving Maui, HI
Family Medicine • Kahului, HI
Ratings by platform
- Yelp (Kahului): 3.0 / 5 (18 reviews (shown via MapQuest/Yelp embed))
- Yelp (Kahului area) via MapQuest embed: 2.9 / 5 (18 reviews)
- Yelp (Wailuku): 2.0 / 5 (90 reviews (shown via MapQuest/Yelp embed))
What patients say
Patients praise
- Some staff (especially nurses) described as kind and helpful
- Some clinicians received praise for bedside manner and making visits easier
- Website notes 24x7 patient portal access for communication with physicians
Common complaints
- Complaints about arrogant/cruel doctor bedside manner (in at least one Kahului review)
- Difficult phone/booking experience and long holds via an automated phone system
- Angry/hostile staff and frustrating appointment scheduling experiences at other locations
- Reports of being threatened with being dropped as a patient / appointment cancellation issues
- Fraud/enforcement allegation: company agreed to pay $240,000 for allegedly submitting claims for medically unnecessary services
In patients' words
"“The nurses were wonderful and kind… However the doctor was extremely arrogant and cruel.”"
— Yelp review excerpt (Maui Medical Group Kahului)"“At each step, you are placed on hold for up to 15 minutes before being…”"
— MapQuest embed showing Yelp review excerpt (Maui Medical Group Kahului)"“This place is full of angry and hostile people. Just trying to book an appointment can be an exercise in patience.”"
— Yelp review excerpt (Maui Medical Group Wailuku)"“The Maui Medical Group Agreed to Pay $240,000 for Allegedly Violating the Civil Monetary Penalties Law by Submitting Claims for Medically Unnecessary Services.”"
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