Richland Woods (Johnstown) - New Perspective Senior Living

Patients praise

• Staff are frequently described as caring, friendly, and attentive
• The facility is consistently noted for being clean, well-maintained, and physically attractive
• Robust activity and social programming for residents
• Many families and employees report a safe and welcoming environment

Common complaints

• Financial concerns, including disputes over upfront deposits and refund policies after a resident's passing
• Reports of missing personal items such as money and jewelry with little follow-up action
• Isolated, severe allegations regarding resident care, including claims of abuse and abrupt expulsion
• Documented state inspections have identified various administrative, safety, and training deficiencies, though some report these have been corrected