Psychiatry and Behavioral Health Services - Brown University Health
Mental Health • Johnston, RI
Ratings by platform
- Healthgrades (for Dr. James Whalen, affiliated with Gateway Healthcare/Brown University Health): 5.0 out of 5 stars (3 reviews)
What patients say
Patients praise
- Individual clinicians may be highly regarded for their kindness and attention to patient concerns
- Some patients report feeling hopeful and satisfied with specific providers
Common complaints
- Reports of administrative difficulties such as billing issues and appointment scheduling delays
- Complaints regarding rude or unhelpful intake and administrative staff
- Concerns about long wait times for appointments and communication gaps
In patients' words
"Dr. Kroessler was very kind and concerned and asked all the right questions. His primary concern was me and doing what he can to help. Receptionist was very sweet and had a great personality. I left feeling hopeful and optimistic."
— Review on LocalityBiz regarding Angell Street Psychiatry in Johnston"I called the Johnston office trying to remain composed but am quite desparate and the intake person was absolutely rude, curt and just should not be at that job."
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