Urology Centers of Alabama | Urologists & Urogynecologists
Urology • Jasper, AL
Ratings by platform
- Healthgrades (Dr. Alan McCool): 4.3 out of 5 stars (Healthgrades) (15 reviews)
- Vitals (Dr. Alan McCool): 4.8 out of 5 stars (Vitals) (5 reviews)
- Birdeye (Urology Centers of Alabama): 4.8 out of 5 stars (272 reviews (aggregated))
- Better Business Bureau (BBB): A+ rating (Note: Not accredited) (N/A)
What patients say
Patients praise
- Many patients praise individual physicians for professionalism and knowledge
- High overall star ratings on several review platforms for the broader practice
- Effective surgical outcomes reported by some patients
Common complaints
- Long wait times for appointments and lab work
- Concerns regarding staff communication and responsiveness
- Occasional difficulty with appointment scheduling and overbooking
- Some patients report dissatisfaction with medical outcomes or explanation of care plans
In patients' words
"Just yesterday had a 10 o'clock appointment for Lab work walked in 9:40 at 10:39 i ask how much longer will be i was told 5 mins 15 minutes later I'm call back,9 people came after me were call back right away . It's like this ever time, I don't feel like the staff care for my health."
— Healthgrades review of Dr. Alan McCool"Dr McCool is the greatest. He did my husbands prostectomy in 2009 then in 2010 he did a penile implant... So if anyone reading this review has any doubt abt Dr McCool set your mind at ease and don’t hesitate and go see him. You will not regret it."
— Vitals review of Dr. Alan McCool"Dr. Kitchens has WAY too many patients now. Totally overbooked. Getting in to see her is virtually impossible... Wait time use to be under 20 minutes now it’s almost an hour. Sadly it’s not like it use to be."
— Birdeye review of Urology Centers of AlabamaMore clinics in Jasper
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