SSM Health St. Mary's Hospital - Janesville
Primary Care • Janesville, WI
Ratings by platform
- Various review aggregators: 3.5 to 3.6 out of 5 stars (aggregated) (Approximately 249 to 311 reviews across various platforms)
- Facebook and US News: 86% to 90% recommendation rate (492 reviews on Facebook)
What patients say
Patients praise
- professional and responsive nursing staff
- cleanliness of hospital rooms and facilities
- effective communication by doctors and nurses compared to national averages
- quiet environment at night
Common complaints
- concerns regarding physician bedside manner and perceived lack of empathy
- dissatisfaction with emergency department staff responsiveness
- perceived issues with care coordination for specialized needs (e.g., veterans)
In patients' words
"The whole staff here at St. Mary's goes above and beyond their duties... I knew I could leave and mom would be taken care of."
— MedicalRecords.com review"I felt totally helpless and not cared for... I do not recommend going to this hospital for VA care."
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