Heart & Vascular Care | Janesville, WI - SSM Health
Cardiology • Janesville, WI
Ratings by platform
- Medicare.gov: Rated as "Very Good" by patients (Medicare data) (Based on 84 patient surveys)
- U.S. News & World Report: 4 out of 5 stars (N/A)
- Vitals.com (for Dr. Kevin Au): 3.7 out of 5 stars (3 reviews)
What patients say
Patients praise
- General patient experience scores are often at or above national averages
- Many patients report that doctors and nurses communicate effectively
- Some providers are praised for being attentive and skilled
- Cleanliness of facilities is generally rated positively by a majority of patients
Common complaints
- Staff responsiveness to patient needs can be inconsistent
- Some reports of dismissive or unprofessional bedside manner by individual providers
- Occasional concerns regarding facility cleanliness
- Perceived lack of care or attention in the emergency department
In patients' words
"Dr. Au is an exceptional surgeon that listens and truly takes care of his patients. I am beyond grateful for his skill and care as a surgeon."
— Vitals.com review of Dr. Kevin Au"I was treated with the upmost [care]... [The staff] took the time to explain everything about my care. I would not hesitate returning if need be."
— Review on Promallu.com"The ER staff don’t care about people... [They] did not take my daughter in law situation serious."
— Review on Promallu.comMore clinics in Janesville
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