Pediatric Services Program - Newark Community Health ...

Patients praise

• Some individual providers are praised for being caring, professional, and knowledgeable
• Positive experiences with specific clinical interactions, such as vaccines or check-ups, when not affected by long wait times
• Accessible community-based care for underserved populations

Common complaints

• Excessive waiting times, often ranging from 3 to 4 hours, even with scheduled appointments
• Disorganized front desk and registration processes causing delays
• Perceived staff unfriendliness, rudeness, or lack of professionalism
• Frustration over perceived lack of attention to patient needs by clinicians