Make An Appointment | VA Iron Mountain Health Care - VA.gov
Behavioral Health • Iron Mountain, MI
Ratings by platform
- CMS (Centers for Medicare & Medicaid Services): 5/5 stars (CMS rating) (Not specified (92% recommendation rate))
- Local business/community review sites: Mixed (individual user ratings vary widely)
What patients say
Patients praise
- Consistent national recognition for patient experience, including multiple 'Best Overall Experience' awards
- High patient recommendation rates (approx 92%)
- Many patients report outstanding, caring, and life-improving treatment from staff
- Strong performance in patient satisfaction surveys compared to national averages
Common complaints
- Difficulty with automated phone scheduling systems
- Frustration regarding timely access to care and referrals
- Reports of poor communication and perceived negligence in some cases
In patients' words
"Iron Mountain VA is a completely different experience, especially their amazing whole health department... Most providers seem to genuinely care that my husband gets good care."
— Local patient review"Its near impossible to schedule an appointment with the new automated phone service. Perscription that I cant take, referal after referal that lead no where but in circles."
— Local patient reviewMore clinics in Iron Mountain
Bellin Health Neurology - Iron Mountain
Patients praise: professional and friendly staff · attentive, compassionate care from practitioners.
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