Community Behavioral Health Centers
Mental & Behavioral Health • Ipswich, MA
Ratings by platform
- Rehab.com (Lahey Health Behavioral Services - Ipswich, MA): 3.05/5 (40 reviews)
- Birdeye (Eliot Tri-City Community Behavioral Health Center): 2.8 (37 reviews)
- Rehab.com (Northeast Behavioral Health – Hill House, Ipswich, MA): 5/5 (1 review)
What patients say
Patients praise
- Some reviewers describe supportive or improving experiences with staff and treatment (e.g., Lahey reviewer’s “best” third time and “no drinking/no alcohol” progress).
- Some reviews for a CBHC-related program indicate clinicians were “trauma informed” and culturally competent and that care felt amazing.
Common complaints
- Negative experiences include staff not treating people respectfully, argument leading to issues, or being “kicked out,” per some Lahey reviewer claims.
- Serious complaints appear in reviews, including alleged sexual harassment and lack of assistance during a crisis (Eliot Tri-City CBHC review).
- Wait times/processing problems are cited (e.g., waiting 2 hours then being told to switch to a virtual visit, and “Terrible place”).
In patients' words
"“Many of the bad reviews are true. My girlfriend was kicked out for stupid reason.”"
— Rehab.com – Lahey Health Behavioral Services - Ipswich, MA"“I went there for help and was sexually harassed by a male worker during a very vulnerable time… no one would open the door for me to retrieve my property.”"
— Birdeye – Eliot Tri-City Community Behavioral Health Center (reviews page)"“After waiting for 2 hours in the waiting room we were told to do a virtual visit instead.”"
— Birdeye – Eliot Tri-City Community Behavioral Health Center (reviews page)
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