Family Medicine in Ipswich, MA - Primary Care | Physicians
Family Medicine • Ipswich, MA
Ratings by platform
- Healthgrades: 3.5 out of 5 (15 reviews) (15)
- WebMD (Dr. Marisa Bochman): 4.0 out of 5 (15 ratings) (15)
- WebMD (Dr. Suzette Pinto): 3.0 out of 5 (10 ratings) (10)
- Vitals (Dr. Marisa Bochman): 4.1 out of 5 (16 ratings) (16)
- Vitals (Lahey Health Primary Care, Ipswich): Provider ratings shown: Dr. Daniel Veno 3.9; Dr. Suzette Pinto 3.2 (Not specified (practice profile lists provider ratings only))
What patients say
Patients praise
- Some patients praise listening, thoroughness, and respectful care (e.g., Dr. Veno; Dr. Pinto per WebMD quote; Dr. Bochman per Vitals/WebMD snippets)
- Good follow-up and courteous staff mentioned in WebMD perspectives
- Long-term relationships and positive bedside manner described for some clinicians in an Ipswich family medicine practice (Beacon Family Medicine reviews)
Common complaints
- Negative experiences include rushed visits, poor bedside manner, and judgmental interactions (Dr. Suzette Pinto WebMD)
- Concerns about communication and not listening; perceived arrogance and communication difficulty (Dr. Veno Healthgrades)
- Billing/insurance refusal and perceived forgetfulness with prior tests (Beacon Family Medicine review)
- Administrative issues/appointment problems and being dropped/treated as a new patient after a long gap (Beacon Family Medicine review)
- Safety/accuracy complaint involving diagnosis made over the phone and an incorrect prescription (Lahey Health Primary Care, Ipswich Vitals)
In patients' words
"“Not good at all—rushed, talked over me as the patient, and extremely judgmental…”"
— WebMD review snippet for Dr. Suzette Pinto"“We spent months chasing obscure ailments… Dr. Veno did not truly listen to my concerns and was very hard to communicate…”"
— Healthgrades review snippet for Dr. Daniel Veno"“Love Dr. Ersing. Been with him over 20 years… he has been my kids doctor since birth.”"
— LocalityBiz review snippet for Beacon Family Medicine, LLP"“Be careful, I was diagnosed by a nurse over the phone… the doctor phone in a prescription for a condition I did not have!”"
— Vitals practice review snippet for Lahey Health Primary Care, Ipswich"“Office attendant was very scatter brained… she was immediately judge mental… She has zero bedside manner and didn’t get within 4 feet of me. I will not be returning.”"
— WebMD review snippet for Dr. Suzette PintoMore clinics in Ipswich
Search Results - Lahey Health
Patients praise: Some patients report excellent and personalized care experiences · Long-term patient loyalty for specific providers mentioned positively.
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