Stead Family Department of Pediatrics | Carver College of ...
Pediatrics • Iowa City, IA
Ratings by platform
- Birdeye: 4.6 out of 5 stars (594 reviews)
- UI Health Care official patient satisfaction surveys (Press Ganey): approximately 4.8 out of 5 stars (varies by individual provider) (varies by provider (e.g., 388 to 481 ratings))
- U.S. News & World Report: 5 out of 5
What patients say
Patients praise
- highly skilled, compassionate, and attentive medical and nursing staff
- effective team-based approach to complex pediatric care
- supportive child life specialists who help reduce patient anxiety during procedures
- excellent hospital facilities and family-friendly amenities
- clear explanations of medical conditions and surgical procedures by healthcare teams
Common complaints
- concerns regarding staff turnover and changes in care quality following university acquisition of satellite clinics
- reports of administrative issues such as appointment cancellations and clinic access restrictions
- instances of perceived bias or unprofessional conduct by medical providers leading to traumatic experiences for families
- allegations of inadequate communication during sensitive interactions involving mandatory reporting procedures
In patients' words
"You never want your child to be hospitalized, but if it has to happen-this hospital is the best there is. The staff are kind, precise, nurturing & amazing at their jobs."
— Birdeye review"ever since the University took over this office the quality of the experience has gone way down... staff turnover seems high, and no attempt is made to follow up on concerns."
— LocalityBiz review"My family has suffered an emotionally traumatic experience... My son’s routine eczema exam morphed into a terrifying experience due to racial bias or ignorance."
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