MercyOne Iowa Heart Center
Heart and Vascular • Iowa City, IA
Ratings by platform
- Birdeye (Ames location): 2.7/5 stars (20 reviews)
- Birdeye (Des Moines location): Not specified (poor sentiment noted) (23 reviews)
- BestProsInTown (West Des Moines location): Not specified (positive sentiment noted) (35 reviews)
- MercyOne Provider Page (Dr. Matthew McCormick): Not specified (mostly positive individual provider feedback) (58 reviews)
What patients say
Patients praise
- High appreciation for the competence, attentiveness, and compassion of individual doctors and medical staff
- Positive outcomes for complex cardiac procedures and long-term condition management
- Clear explanations of medical steps, procedures, and conditions by providers when in-person
- Professionalism of clinical staff during exams and consultations
Common complaints
- Significant difficulty reaching staff via telephone, including disconnected calls and lack of responsiveness
- Long wait times for appointments and delays in scheduling critical procedures
- Communication gaps, particularly with the patient portal, call centers, or when consulting across different clinic locations
- Frustration with bureaucratic processes, such as needing to repeat tests or difficulty changing appointments
In patients' words
"Phone system is horrible. Not uncommon to be disconnected when you almost get a human... Care is good...if you can get past the above."
— Birdeye (Ames location)"Doctor McCormick is great but if I call Mercy One Heart Center to try to make a change in my appointment it's most difficult to get to the appointment desk."
— MercyOne Provider Page (Dr. Matthew McCormick)"Communication between myself and my family with the doctors and the nurses was excellent."
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