Indio | Riverside University Health System
Neurology • Indio, CA
Ratings by platform
- Healthgrades (Riverside University Health System-Medical Center): Patient Experience: 63% would definitely recommend; 64% gave rating of 9 or 10 (HCAHPS-based) (not stated)
- HelpConnectUsa (Indio Community Health Center - RUHS): 3/5 (31 reviews)
- Yelp (Indio Community Health Center): not stated (page shows individual reviews; highlight includes positive feedback) (not stated)
What patients say
Patients praise
- Staff and specific providers described positively on Yelp
- Patient experience measures include a majority indicating they would recommend (Healthgrades/HCAHPS)
- Community health center is presented as part of RUHS with accessible location info (official RUHS pages)
Common complaints
- Lower-than-national-average patient experience indicators on Healthgrades/HCAHPS (3% lower)
- Some provider/patient experiences described as unprofessional or incompetent on Healthgrades provider reviews (hospital page contains negative review excerpts)
- Overall rating on HelpConnectUsa is 3/5 (moderate)
In patients' words
"“The staff here are the greatest and help you in anyway . Dr. Kramer is the best Dr. around.He will help get what you need and will give you his advice.”"
— Yelp review excerpt for “Indio Community Health Center”"“Doctor doesn't fully examine you… The staff is Totally incompetent.”"
— Healthgrades page includes negative provider review excerpts for RUHS Medical Center"“Patient experience measures… based on HCAHPS survey data…”; “Patients who gave a rating of 9 or 10… 3% lower than the national average” and “Would definitely recommend… 3% lower than the national average.”"
— Healthgrades patient experience section for RUHS Medical CenterMore clinics in Indio
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