MercyOne House of Mercy - Indianola
Substance Use Disorder Treatment • Indianola, IA
Ratings by platform
- Various rehab referral and addiction resource websites: 4.0 to 4.15 out of 5 stars (based on very low number of reviews) (Approximately 2 reviews reported across multiple aggregate sites)
What patients say
Patients praise
- CARF accreditation, signifying adherence to quality standards
- offers diverse treatment options including outpatient substance use disorder, mental health, and gambling services
Common complaints
- facility hygiene issues including reports of roaches, mice, bed bugs, and mold
- inadequate access to food between meals
- concerns regarding the handling of patient grievances
In patients' words
"On January 20, 2023, the Iowa Department of Health and Human Services (Department) received a complaint from several patients... The complainants reported the following allegations: Infestations with roaches, mice, bed bugs, and mold."
— Iowa Department of Health and Human Services official investigation reportMore clinics in Indianola
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