UnityPoint Health - Eyerly Ball - Indianola
Psychiatry • Indianola, IA
Ratings by platform
- ABA Navigator: 3.0/5 (8 reviews)
- Sonrisas Badajoz (Google My Business as reported): 1/5 average (3 ratings)
What patients say
Patients praise
- Some reviewers describe good/positive experiences (e.g., 'haven’t had a bad experience until recently').
Common complaints
- Reports of long wait times and poor communication at check-in
- Rude or disrespectful staff and unprofessional/disorganized processes
- Billing/administrative problems (e.g., being billed despite assistance/Medicaid confusion)
- Lack of timely follow-up for medication management/long waits
In patients' words
"“I’ve been coming here for over 6 months and haven’t had a bad experience until recently.”"
— ABA Navigator review excerpt"“Staff were extremely rude when my family member was having a crisis. Would not recommend for pediatrics AT ALL.”"
— ABA Navigator review excerpt"“I am not even supposed to be charged for my therapy sessions…yet they have billed me personally… Checking in is hit or miss…”"
— LocalityBiz review excerpt"“Very unprofessional and disorganized”"
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