UnityPoint Health - Eyerly Ball - Indianola
Mental Health • Indianola, IA
Ratings by platform
- Google My Business (as referenced by source): 1/5 (3 (reported via Google My Business context))
- ABA Navigator: 3.0/5 (8)
- Recovery.com: 2.0/5 (4 (reported on Recovery.com))
What patients say
Patients praise
- some positive experiences with individual therapists
- occasional reports of friendly service from specific staff members
Common complaints
- poor communication from staff
- difficulties with billing and insurance processing
- long wait times for appointments and medication management
- disorganization and unprofessionalism reported by patients
- perceived lack of care or empathy from some providers
In patients' words
"Staff were extremely rude when my family member was having a crisis. Would not recommend for pediatrics AT ALL. Was told it was a six week wait for med management and have waited 11 weeks and they just keep saying we’re on the list but no follow up."
— ABA Navigator review"I am not even supposed to be charged for my therapy sessions... yet they have billed me personally for every session I have had going back 8 years now."
— LocalityBiz review"We called to try and get established with them as a mental health provider... Wasted a week with these people during a very rough time."
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