MercyOne House of Mercy - Indianola
Mental Health • Indianola, IA
Ratings by platform
- Rehab.com/Recovery.com: 4/5 stars (2 reviews)
- Recovered.org: 4.15/5 Trustscore (N/A (based on user reviews and accreditations))
What patients say
Patients praise
- provision of substance use treatment and mental health services
- holistic approach including trauma-informed care
- availability of family therapy and life skills training
Common complaints
- allegations regarding restricted access to food outside of scheduled meals
- concerns about cleanliness and maintenance in common kitchen areas
- reports of water damage on ceilings
In patients' words
"The complainants reported the following allegations: Food restrictions... Food is not properly being maintained or stored, creating spoiled and molded food."
— Iowa Department of Health and Human Services complaint investigation report (2023)More clinics in Indianola
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