Indianola Family Medicine Clinic | The Iowa Clinic
Internal Medicine • Indianola, IA
Ratings by platform
- Toprated Business aggregation: 3.4/5 (31)
- Birdeye: 5/5 (1)
What patients say
Patients praise
- Physicians who are attentive and listen to patient concerns
- Helpful and cheerful staff members in some instances
- Accessible operating hours
Common complaints
- Unprofessional front desk staff interactions
- Concerns about diagnostic accuracy and communication regarding test results
- Perceived bias or lack of empathy toward patients with chronic pain or low income
- Difficulty accessing appointments or getting timely follow-up care
In patients' words
"Front desk though - needs addressed and needs to attend some basic customer service training. I don’t enjoy hearing “oh my god” as if they were trying to “whisper” that to the person next to them. Very unprofessional."
— Toprated Business review"Dr. Sutcliffe, Dr. Lehr, and Dr. Johnson are just wonderful. They listen to you and treat you as if you're the only one in the whole world that matter."
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