Indianola Family Medicine Clinic | The Iowa Clinic
Emergency Medicine • Indianola, IA
Ratings by platform
- Toprated Business (aggregated data): 3.4/5 (31 reviews)
- Birdeye (via Google): 5.0/5 (1 review)
What patients say
Patients praise
- Some physicians are described as attentive and caring
- Positive experiences with staff being helpful and friendly in certain instances
Common complaints
- Complaints regarding front desk staff unprofessionalism
- Perceived lack of communication or slow responsiveness regarding refills
- Allegations of dismissive behavior regarding chronic pain management
- Reports of missed diagnoses or refusal to see existing patients for certain concerns
In patients' words
"Front desk though - needs addressed and needs to attend some basic customer service training. I don’t enjoy hearing “oh my god” as if they were trying to “whisper” that to the person next to them. Very unprofessional."
— Toprated Business (Anonymous Reviewer)"Dr. Sutcliffe, Dr. Lehr, and Dr. Johnson are just wonderful. They listen to you and treat you as if you're the only one in the whole world that matter."
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