
MercyOne House of Mercy Indianola
Addiction Medicine • Indianola, IA
Ratings by platform
- various aggregator sites (e.g., Rehab.com, addictionhelplineamerica.com): 4/5 or 4.0/5 (2 reviews)
- Recovered.org Trustscore: 4.15/5 (not explicitly stated)
What patients say
Patients praise
- offers evidence-based behavioral health and substance use disorder treatment
- accredited by CARF
Common complaints
- alleged infestation of roaches, mice, bed bugs, and mold
- complaints regarding spoiled and molded food and lack of access to food outside meal times
- allegations that patient grievances were not addressed
In patients' words
"The complainants reported the following allegations: Infestations with roaches, mice, bed bugs, and mold. Food is not properly being maintained or stored, creating spoiled and molded food. Patient grievances are not being addressed."
— Iowa Department of Health and Human Services complaint report (January 2023)More clinics in Indianola
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