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MercyOne House of Mercy Indianola

Addiction MedicineIndianola, IA

★★★★☆4.1/52 reviews across 2 platforms

Ratings by platform

  • various aggregator sites (e.g., Rehab.com, addictionhelplineamerica.com): 4/5 or 4.0/5 (2 reviews)
  • Recovered.org Trustscore: 4.15/5 (not explicitly stated)

What patients say

Patients praise

  • offers evidence-based behavioral health and substance use disorder treatment
  • accredited by CARF

Common complaints

  • alleged infestation of roaches, mice, bed bugs, and mold
  • complaints regarding spoiled and molded food and lack of access to food outside meal times
  • allegations that patient grievances were not addressed

In patients' words

"The complainants reported the following allegations: Infestations with roaches, mice, bed bugs, and mold. Food is not properly being maintained or stored, creating spoiled and molded food. Patient grievances are not being addressed."

Iowa Department of Health and Human Services complaint report (January 2023)

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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