Gastroenterology - IU Health University Hospital
Gastroenterology Clinic • Indianapolis, IN
Ratings by platform
- Birdeye (Google reviews): 3.7/5 (48)
- Birdeye (Google reviews): 3.6/5 (29)
What patients say
Patients praise
- High-quality clinical outcomes for complex procedures like liver transplants
- Professional, friendly, and respectful staff in some instances
- Competent and thorough care from nurses, PAs, and residents
- Effective virtual visit options and clear explanations of medical conditions from some doctors
Common complaints
- Poor communication and responsiveness, especially regarding test results and patient portal messages
- Difficulty scheduling appointments and issues with administrative organization (e.g., scheduling with the wrong provider)
- Complaints about bedside manner and perceived lack of empathy from certain providers
- Concerns about being rushed or not being listened to by medical staff
In patients' words
"From start to finish, I was surrounded by caring, extremely competent individuals who served me well. From the surgeon, Dr. Kubal, to the nursing staff, PAs, etc. it was a phenomenally successful experience."
— Patient review on LocalityBiz"Extremely long response times, mixed up orders for infusion treatments (sometimes orders were never sent through at all), almost impossible to actually speak to a doctor even if waiting days or even weeks for a response."
— Patient review on LocalityBiz"The IU MED Website is appallingly bad. Messages NEVER go through."
— Patient review on Birdeye"He does not listen -even when he asks a question and you start to answer he becomes dismissive"
— Patient review on HealthgradesMore clinics in Indianapolis
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