The Pavilion Rehabilitation and Nursing Center | Five Star ...
Rehabilitation • Hyannis, MA
Ratings by platform
- Medicare.gov (CMS Care Compare): 5 out of 5 stars (CMS Overall Rating)
- Seniors.fyi: 3.3 out of 5 stars (32 reviews)
- SeniorCare.com: 3.1 out of 5 stars
What patients say
Patients praise
- High CMS quality rating (5-star overall)
- Compassionate and professional front-line nursing and CNA staff
- Effective short-term rehabilitation services reported by some families
- Staff-to-resident nursing hours often exceed national averages
Common complaints
- Administrative and communication failures (unreturned calls, lack of updates)
- Inconsistent or perceived neglect in medical management
- Poor infrastructure, food quality, and outdated facilities
- Concerns about medication management and staff responsiveness during emergencies
- Allegations of dishonesty regarding resident progress or safety incidents
In patients' words
"My mother was a resident at The Pavilion for rehab several times and always received excellent care. The staff were so attentive and the therapists were top notch."
— SeniorAdvice.com user review"The staff was grossly negligent and dishonest about his progress and status. Please do not send your loved ones here if you can avoid it."
— SeniorCare.com user review"The strongest rehab performance can be undermined if medical oversight is inconsistent, if communication with families becomes sporadic, or if the building’s infrastructure and routines fail to adapt to ongoing, non-acute needs."
— Seniors.fyi review summaryMore clinics in Hyannis
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Patients praise: Professional and knowledgeable staff · Supportive co-worker environment.
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