Homepage - Veritas Direct Care (Formerly Primary of Care Cape Cod)
Primary Care • Hyannis, MA
Ratings by platform
- Vitals.com (Dr. Daniel Arnold): 4.9/5 stars (14 ratings)
- WebMD Care (Dr. Anne Kelly): 4.0/5 stars (7 ratings)
- WebMD Care (Dr. Daniel Arnold): 5.0/5 stars (15 ratings)
What patients say
Patients praise
- Patients appreciate the Direct Primary Care (DPC) model for allowing more time with providers
- High levels of satisfaction with Dr. Daniel Arnold's and Dr. Anne Kelly's clinical care, compassion, and thoroughness
- Positive feedback regarding prompt access and telehealth capabilities
- Professional and relaxed office environment
Common complaints
- Occasional reports of administrative rudeness or service issues from phone staff
- Some patients have expressed frustration regarding access to the primary physician versus mid-level providers (PAs) in the past context of the practice history
- A minority report of a patient feeling dismissed or not a 'good match' for the practice
In patients' words
"Dr. Kelly is so compassionate & understanding. Her experience and knowledge is above the norm."
— WebMD Care"I will never know if Dr. Kelly is a good health care provider because I could not endure the rudeness of the woman who answered the phone."
— WebMD Care"Dr Arnold and his team are the best on the Cape. He has provided exceptional care on my behalf before and after I moved to the Cape."
— Vitals.com"While a seemingly very good doctor, his practice is set up so you never really see him, but rather are shuffled between PAs and junior doctors."
— WebMD Care (dated 2020)More clinics in Hyannis
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Patients praise: High level of appreciation for specific, thorough, and attentive providers/nurse practitioners · Strong patient-provider relationships built over years of care.
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Patients praise: Professional and knowledgeable staff · Supportive co-worker environment.
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