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Cape Cod Healthcare Neurosurgery

Neurosurgical CareHyannis, MA

★★★★★4.5/5303 reviews across 5 platforms

Ratings by platform

  • US News - Dr. Paul J. Houle: 5/5 (127 reviews)
  • US News - Dr. Gordon K. Nakata: 4/5 (64 reviews)
  • US News - Dr. Achilles K. Papavasiliou: 4/5 (67 reviews)
  • US News - Dr. Nicholas D. Coppa: 5/5 (31 reviews)
  • WebMD - Dr. Nicholas D. Coppa: 3.5/5 (14 ratings)

What patients say

Patients praise

  • patients praise specific neurosurgeons for being informative, caring, and clear in explaining medical issues and treatments
  • positive surgical outcomes for some patients, including successful pain relief
  • instances of professional and knowledgeable hospital staff care during the surgical process

Common complaints

  • complaints regarding office staff professionalism, including rudeness and poor communication
  • difficulties with appointment scheduling and long wait times for appointments
  • reports of dismissive attitude or lack of empathy from some providers

In patients' words

"Everything was professional, and everyone was very knowledgeable about what they were doing... I just can’t say enough from the start to the very end."

Cape Cod Health News patient testimonial regarding Dr. Paul Houle

"The staff is the worst I've ever seen in a dr office setting. They are extremely rude to their patients and evidently don't care If you are in pain or have to wait 3 more weeks because of their in capability to schedule."

RateMDs user review regarding Dr. Gordon Nakata's office staff

"I seriously believe this man is on a power trip! He lets you book, wait weeks to see him and cancels the day before!"

WebMD user review regarding Dr. Nicholas Coppa

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

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