Cape Cod Healthcare | National Prevention Information Network
Infectious Disease • Hyannis, MA
Ratings by platform
- MedicalRecords.com: 3.1/5 (106 reviews)
- HospitalStats.org (based on patient surveys): AVERAGE
- Birdeye (Lab Services): 4/5 (4 reviews)
What patients say
Patients praise
- Professional and compassionate care from some individual nurses and doctors
- Facilities are generally reported as clean and well-maintained
- Effective medical procedures and specialized care reported by some patients
- Staff acknowledged and responded to feedback regarding negative experiences
Common complaints
- Long wait times, particularly in the emergency room during peak summer months
- Concerns regarding responsiveness and help from staff when requested
- Perceived lack of compassion or warmth from some staff members
- Difficulties with office communication and appointment scheduling
In patients' words
"The emergency room was packed. In their defense, the population triples on Cape Cod during the summer and the waits are long. I was frightened because we were left alone for hours. The main nurse was awesome, he never lost his compassion and remained professional through the whole ordeal."
— MedicalRecords.com review by Deborah Myers"Some wonderful nurses , but many were lacking and showed 0 compassion and lacked any warmth. We were bullied and intimidated by an insensitive secretary in the floor and several nurse managers."
— Birdeye review (Lab Services)More clinics in Hyannis
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Patients praise: Professional and knowledgeable staff · Supportive co-worker environment.
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