Emergency Department - Hutchinson Regional Healthcare System
Emergency Medicine • Hutchinson, KS
Ratings by platform
- CMS HCAHPS / Various aggregators: 3 out of 5 stars (based on HCAHPS surveys) (413 to 474 completed surveys)
- US News & World Report: 86% willingness to recommend
What patients say
Patients praise
- efforts to improve staff residency and local staffing stability
- implementation of patient relations managers and family advisory councils to address feedback
- noted reduction in patients leaving without being seen due to wait times
- steady progress reported in internal patient surveys
Common complaints
- long wait times and perceived lack of urgency in the Emergency Department
- concerns regarding cleanliness and facility maintenance
- reports of poor communication from medical staff
- dissatisfaction with diagnostic processes and patient outcomes
In patients' words
"The ER nearly killed me by giving me medicine that they knew I was allergic to and didnt even care."
— SageMenu review (aggregated)"Been to the er Twice and both times rat fecies on the flour the MRI room had so much trash on the floor... 3 - 4 hours to find out what's wrong only for them to say we can't find anything..."
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