Huntsville Hospital Urgent Care
Urgent Care • Huntsville, AL
Ratings by platform
- Birdeye (aggregating Google reviews): 4.6 out of 5 stars (~3,274 reviews)
- Solv Health: 4.7 out of 5 stars (Thousands across locations (e.g., 8,481 for Huntsville; 4,249 for Bailey Cove))
- Yelp: 1.5 out of 5 stars (21 reviews)
What patients say
Patients praise
- Generally clean and well-maintained facilities
- Friendly and compassionate service reported by many patients
- Efficient and quick care for some, especially when using online booking correctly
- Helpful nursing and support staff in many instances
- Ease of scheduling same-day appointments via online platforms
Common complaints
- Long or unexpected wait times despite having appointments
- Reports of rude, unprofessional, or dismissive front desk and clinical staff interactions
- Frustration with electronic check-in systems and scheduling tools (Solv app)
- Concerns regarding billing issues, insurance handling, and refund delays
- Allegations of racial bias or unequal treatment by staff
- Instances of incorrect diagnosis or perceived lack of medical thoroughness
In patients' words
"They charged me $170.00 dollars even though i had insurance. they took my insurance information. My insurance paid. it is now 3 months later and i have not been refunded my money."
— Birdeye/Google Review"Staff were friendly and polite despite only having one provider at the time. I was told that rapid tests ... were all negative, but a subsequent appointment at another clinic confirmed that I DID have strep."
— Solv Health Review"Check-in was complicated with everything being electronic. Others there were struggling with it, especially seniors. However staff were friendly and thorough."
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