Ophthalmology & Optometry | Departments & Services - HIMG
Optometry • Huntington, WV
Ratings by platform
- Yelp, MapQuest, US News Health: 1.0-2.5 out of 5 stars (varying by platform) (Varies significantly by platform (e.g., 3-26 reviews depending on the specific department or physician listing))
What patients say
Patients praise
- Friendly and knowledgeable individual providers
- Helpful and thorough care mentioned for specific doctors
- Positive communication during exams for some patients
Common complaints
- Long wait times
- Poor communication and difficulties reaching the office via phone
- Concerns about patient care and triage processes
- Dissatisfaction with billing and cost transparency
- Negative staff interactions at certain departments like the pharmacy
In patients' words
"Waited 2 and a half hours, maybe a little more. Should have just went to the emergency room. Never so disappointed."
— Yelp reviewer"HIMG rarely answers the phone. Calling the main number results in hour-long hold times. The call center is not managed properly..."
— LocalityBiz reviewer"On time, friendly, knowledgeable and thorough. ... Dr Ginier is awesome."
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