General Surgery - Jennie Stuart Health
General Surgery • Hopkinsville, KY
Ratings by platform
- MedicalRecords.com: 2.9/5 stars (74 reviews)
- U.S. News & World Report: 85% recommend (hospital-wide) (N/A)
- Leapfrog Group (Outpatient Surgery): 81% (Overall facility rating), 97% (Facilities/Staff), 93% (Communication) (N/A (Leapfrog OAS CAHPS survey))
What patients say
Patients praise
- High patient satisfaction scores (up to 97%) for outpatient/ambulatory surgery facility and staff communication
- Positive experiences reported by some patients with specific departments such as sleep studies
- Good performance ratings for specific medical outcomes like blood clot prevention
- Generally effective surgical services for routine elective procedures
Common complaints
- Long emergency department wait times
- Concerns regarding bedside manner and attentiveness of nursing staff
- Reports of perceived misdiagnosis or inadequate care in some instances
- Administrative friction including billing issues and communication gaps
- General facility maintenance and cleanliness concerns reported in some reviews
In patients' words
"She made you feel like you were at home and welcome. room also felt as though I was at home. I recommend going here if you do have to have a sleep study."
— MedicalRecords.com Review"The nurses have no bedside manners, they are not caring. Things my mother needed for her Care medical wise like clean colostomy bags... they don't have it... I have never in my life experienced the hospital where it was bring your own medical supplies."
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