HICHC Kealakekua Family Health
Primary Care • Honaunau, HI
Ratings by platform
- Birdeye: 3.5 out of 5 stars (18 reviews)
- Mental Health US: 2.6 out of 5 stars (5 reviews)
What patients say
Patients praise
- High-quality dental services and staff friendliness
- Convenient access to care and flexibility for emergency needs
- Kind and thoughtful medical staff and providers
Common complaints
- Inconsistent communication from the call center or customer representatives
- Difficulties navigating service differences between office locations (e.g., East side vs. West side)
- Complaints regarding specific provider interactions, including perceptions of being dismissed or interrupted
In patients' words
"Worst experience ever. The call center or customer representatives are not consistent with giving customers the RIGHT information. You pretty much get bounced around with East side and West side."
— Birdeye review"I’m reviewing the dental services…and they’re awesome! They also have an office in Kealakehe and it’s so nice they provide dental services in South Kona too."
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